Total Operating System (T.OP.S.)

Each DirectBuy franchise is equipped with a software system designed to provide quick order fulfillment and, consequently, better customer service. Through T.OP.S., franchise owners place and track orders, handle billing, refunding and damage reports as well as transmit new membership applications to the Corporate Support Center in Merrillville, Indiana.

T.OP.S. dramatically reduces the amount of time it takes to complete the order process. Order information is readily accessible on both the franchise and corporate levels, which means improved customer service to both franchises and members.

The web-enabled application has the flexibility to handle anticipated growth in merchandise volume and membership, as well as the capacity to expand for possible additional features.

The Power of the Internet

DirectBuy's private, members only web site, www.members.directbuy.com, pairs with the traditional DirectBuy center as a valuable additional resource for DirectBuy members. During the last two years, the site has significantly increased its utility to members by adding new features that make shopping easier and more convenient.

Through members.directbuy.com, members can check the status of open orders, view their showroom's local supplier contract & installer listing, read about new suppliers, search the showroom's product index, view suppliers by category and renew their membership information.  In addition, with the new Virtual Showroom, members are able to browse through most of the manufacturers' catalogs online.

Adding Direction(R) magazine, a consumer publication produced by DirectBuy, to members.directbuy.com has contributed to the site's success - now members can make Direction catalog purchases online with their MasterCard or Visa. And the web site continues to implement new features.